Skip to main content

Code of Ethics

  • The employee guarantees compliance with the confidentiality of personal data provided by the client or by third parties.
  • In every contact with a client, the employee introduces themselves by their real name, as well as the name of the company on whose behalf they are calling, and verifies the identity of the person they are speaking with at the beginning of the conversation.
  • The employee does not present themselves as having powers and/or a position that do not belong to them, with the aim of unsettling the client.
  • The employee assists the client and seeks an appropriate solution to their difficulties in repaying the loan, taking into account their individual situation.
  • The employee acts professionally and objectively, with respect towards the client, using moderate language free from any form of discrimination or coercion.
  • Contact with a third party is made only after an unsuccessful attempt to contact the client. When contacting a third party, the employee does not provide specific information about the client’s situation.
  • Data is entered into the system with respect for the client and their situation.
  • The personal data stored is relevant and consistent with the company’s purposes and, under no circumstances, contains subjective assessments.